Refund and Cancellation Policy

Cancellation of Subscription

• Voluntary Cancellation:
  You have the right to cancel your subscription at any time. To initiate the cancellation process, please follow these steps:
• Log in to your account on our platform using your credentials.
• Navigate to the account settings or subscription management page.
• Follow the provided instructions for canceling your subscription.

Upon successful cancellation, your subscription will remain active and fully functional until the end of the current billing period. It’s important to note that we do not provide refunds for the current billing period after the subscription has been canceled.

Involuntary Cancellation:

Xaigi Technology Pvt Ltd reserves the right to cancel or suspend your subscription and access to the Service at our discretion. In such cases, we will notify you of the cancellation, and any associated refund, if applicable, will be processed as outlined below.

Refund Policy:

• Eligibility for Refunds:
  Refunds may be considered in the following circumstances:

• Double Billing: If you have been inadvertently double-charged for a subscription period.

• Billing Errors: If you are charged for a subscription renewal that you did not intend to proceed with.

• Non-Eligibility for Refunds:
  Refunds will not be provided in the following situations:

• Service Usage: We do not provide refunds based on your usage of the Service during the subscription period.

• Partial Subscription Period: We do not issue partial refunds for unused portions of a subscription period.

• Cancellation After Renewal: To avoid being charged for the next billing period, you must cancel your subscription before the renewal date. Refunds will not be issued for cancellations made after a subscription renewal has occurred.

• Refund Request Process:
  To request a refund, please contact our customer support team at refund@xaigi.tech. Provide the following information in your refund request:

• The Reason for the Refund Request: Please specify the reason for requesting a refund and provide any relevant details.

• Subscription and Transaction Details: Include information such as your subscription ID, transaction date, and the amount in question.

Supporting Documentation: If applicable, attach any supporting documentation that can help us process your refund request efficiently.

Our customer support team will review your request promptly. If it meets the eligibility criteria outlined in sections 2.1 and 2.2, we will initiate the refund process.

Contact Information:
If you have any questions or concerns about our Refund and Cancellation Policy or need assistance with a refund request, please do not hesitate to contact us at refund@xaigi.tech.

By using our SaaS-based data visualization and analytics tool, you acknowledge and agree to abide by our Refund and Cancellation Policy as detailed above. We are committed to providing a fair and transparent process for subscription cancellations and refunds to ensure your satisfaction with our service. Thank you for choosing Xaigi Technology Pvt Ltd.